FAQ's

FAQ

 

Q: WHAT'S THE DEAL ON SHIPPING?

A: Glad you asked! Below we’ve laid out a few facts about our shipping policy.

DOMESTIC:

Orders with Standard shipping will be shipped via USPS Priority mailing, which will take approximately 2-6 business days to arrive within the U.S. (Most of the time we ship it two day air because we want our clients to be iced out asap!)

PLEASE MAKE SURE TO READ THE DESCRIPTION OF EACH ITEM.

Merchandise is listed with very specific instructions. Our popular items are on back-order due to increasing demand. If your item is on a back-order, it may take 2-3 weeks from the time of ordering to deliver your item.

Your tracking number will be sent automatically through a confirmation email. Please allow 24 hours before checking the status of your shipment as the system requires some time to update.

INTERNATIONAL:

For international orders you can select either of the following options:

1.) DHL Express (Recommended) which will arrive in 2-5 business days (Tracking and insurance provided)

2.) USPS International Priority (6-18 days Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS.

Shipping charges will not be refunded unless products are defective or there is a shipping error.

 

Q: What is the Return/exchange Policy?

A: Jewelry:

Returns: For jewelry, if you are unsatisfied with your purchase you may return it for a refund or exchange within the first 14 days from the date the product is received. Please contact Support@goldx.us to start a return/exchange. All orders placed within 14 days of delivery are eligible for return/exchange. If the item is returned and upon inspection is deemed worn, you will not be refunded and will be required to pay shipping to have it returned to you.  We carefully inspect all returns/exchanges to ensure they are in mint condition.

Custom Jewelry:

Because all custom jewelry and pieces are made to order, we cannot accept returns or exchanges on custom jewelry.

Sale Items:

We do not accept returns for sale items. All sale items are final.

 

Q: How should I store/protect my jewelry?

A: Jewelry should and always be kept in a dry atmosphere. Please feel free to keep your jewelry in the provided Velvet or Leather Dust bag. Always remove your jewelry when applying perfumes, colognes or any other chemical products as it may alter the gold finishing. Chlorine can permanently damage or discolor your gold jewelry. Be sure to gently clean your gold with a soft polishing cloth, please be sure not to over polish either!

 

Q: Do you use real gold/diamonds?

A: Most of our products are 14K Solid, Plated, Filled or Vermeil Gold.

Most of our products that contain diamonds are made with Carbon Lab Diamonds Grade 5A (VVS Stimulants). 

Some items are available in solid gold and S1-VVS Diamonds, please send us an email to sales@goldx.us for more info. 

 

Q: What forms of payment do you accept?

A: We accept every major credit and debit card including Visa, Mastercard, Discover and American Express. We also accept Paypal, Venmo and Cash App for most orders, please email sales@goldx.us for more options on purchasing.

 

Q: What’s the difference between 14K Vermeil, Filled, Plated & Solid Gold?

A:

Gold vermeil: or just vermeil, is a term used to refer to jewelry or other items made of silver and coated with gold. The word “vermeil” comes from French and is pronounced “ver-may.” An alternative term is “silver-gilt” (or “gilded silver”), which has the same meaning as “vermeil”. Vermeil is a term used to refer to jewelry or other items made of silver and coated with gold.

Vermeil jewelry is made by first creating the base of the item out of silver and then plating it with a thin layer of gold. The method used to cover the surface of the piece with gold is called electrolysis.

Gold vermeil can be made with gold of varying purity, but in the U.S., there is a minimum requirement: To be considered vermeil, a piece needs to be plated with gold that is at least 10 karats (which corresponds to approximately 42% gold content).  Further, U.S. regulations state that an item cannot be sold as vermeil unless its gold plating is at least 2.5 microns thick (0.0025 millimeters). Also, if the core of the piece contains another metal besides silver, this should be disclosed by the seller.

How long a vermeil jewelry piece will last depends on the thickness of its gold plating. The thicker the item’s top layer of gold, the longer it will take for it to wear away. The karat of the gold layer is also related to the piece’s durability: The higher the karat number of the plating, the softer the gold alloy is and the easier it will be for the surface to scratch. How you take care of your jewelry also plays a crucial role into the durability

Gold-filled: is jewelry composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) mechanically bonded to a base of either sterling silver or some base metal. The related terms "rolled gold plate" and "gold overlay" may legally be used in some contexts if the layer of gold constitutes less than 5% of the item's weight.

Most high quality gold-filled pieces have the same appearance as high carat gold, and gold-filled items, even with daily wear, can last 10 to 30 years though the layer of gold will eventually wear off exposing the metal underneath. The layer of gold on gold-filled items is 5 to 10 times thicker than that produced by regular gold plating, and 15 to 25 times thicker than that produced by gold electroplate (sometimes stamped HGE for "heavy gold electroplate" or HGP for "heavy gold plate", neither of which has any legal meaning and indicates only that the item is gold plated).

Gold Plating: Gold plating refers either to the thin layer of gold that covers the surface of gold-plated items or to the process through which this coating is applied. The core of such pieces can be made of a variety of non-gold metals (Stainless Steel, Brass, Copper etc.), and the gold with which they are covered can be of different levels of purity.

Solid Gold: Solid gold jewelry is the most valuable form of  jewelry you can buy. Purity of gold is expressed as carats or karats. The purest form of gold is expressed as 24 carats and is very yellow in color and soft in texture. Due to this, gold is often mixed (aka ‘alloyed’) with other metals to make it more durable for the purposes of wearing it as jewelry. Gold will continue to hold its value over time and will last forever as long as it is cared for properly.

 

 

Q: Differences Between Vermeil and Gold-Plated Jewelry?

A:

The most notable difference between vermeil and gold-plated pieces is in the metals that make up their base. Differences in price or in the thickness of the plating can also exist, but they are not consistent, as they are not always in the same direction.

Core Metals: The core of gold-plated items can be made of different metals, and there is no restriction saying that a particular metal needs to be used. In contrast, gold vermeil should always be made with silver as the main metal used to create the core. Otherwise, the piece cannot be sold as vermeil. This requirement is the biggest difference between general gold-plated items and vermeil pieces.

Plating Thickness: In the U.S., there is a minimum thickness requirement for the plating on gold vermeil – as already mentioned, the gold coating needs to be at least 2.5 microns, or 0.0025 millimeters. There are no such requirements for gold-plated items. Their plating can vary in thickness, and no minimum value needs to be met for a piece of jewelry to be sold as gold plated.

Price: You can see vermeil pieces that are more expensive than gold-plated ones of similar weight or size. Part of the reason for this is that vermeil jewelry is made with silver, whereas many gold-plated pieces are made with cheaper metals that are used to create the core under the plating.

 

Do you guys sell solid gold jewelry?

A:

Yes we do! Every item we sell we have it also available in 10, 14 or 18K Solid Gold. Please email us at Sales@GoldX.us for more info.

 

Q. How to keep your Vermeil Jewelry clean?

A:

Gold vermeil jewelry requires special care. Remember to store your gold vermeil jewelry in an airtight container when not in use—and to remove before applying perfumes, lotions, or before bathing. Chlorine, especially at high temperatures, can permanently damage or discolor your gold vermeil jewelry. Avoid wearing gold vermeil jewelry while using chlorine bleach or while in a pool or hot tub.

To clean gold vermeil jewelry, buff VERY gently with a soft and dry 100% cotton cloth or a microfiber cloth. NEVER use chemical cleaners on 22k gold vermeil jewelry--it can strip the gold finish. It is natural for gold vermeil jewelry to tarnish with time—it adds character to the item makes it as individual as you are.

Although gold vermeil will not tarnish like silver, it may become dirty and fade slightly with wear. However, you won’t believe how long your gold will last if you follow our simple golden rules. 

  • STORE YOUR JEWELRY IN YOUR FABRIC POUCH WHEN IT’S NOT BEING WORN.
  • REMOVE YOUR GOLD VERMEIL JEWELRY WHEN SHOWERING, EXERCISING AND SWIMMING (SCRATCHES AND SCUFFS CAN SCRATCH AWAY THE GOLD)
  • DO NOT WEAR YOUR JEWELRY OVERNIGHT
  • DO NOT LET YOUR JEWELRY COME IN CONTACT WITH PERFUME, LOTION, HAIRSPRAY, SUNSCREEN, NAIL POLISH, OILS OR CHLORINE. REMOVE BEFORE USING ANY OF THESE ITEMS OR SIMILAR ITEMS.
  • REMOVE BEFORE SWEATING, SWIMMING, SHOWERING OR HOT TUBS. KEEP VERMEIL JEWELRY AS DRY AS POSSIBLE.
  • GENTLE CLEAN WITH A SOFT JEWELRY CLOTH OR COTTON BALL AFTER EVERY USE.
  • DON’T USE HARSH JEWELRY CLEANERS OR SOAPS TO CLEAN.

If you truly enjoy your vermeil piece and it has tarnished it is possible to have us re-plate and bring back to its original look. Email us for more info: sales@goldx.us