Here at Gold X, we would like every single customer to be happy with their purchase. In order to make our customer feel secure and safe when buying from us we offer a Lifetime Guarantee which allows you a one-time replacement of the piece unless it is analyzed by Gold X that your piece was intentionally damaged or it can be repaired. This guarantee covers manufacturing defects, not including damage caused by excessive wear or lack of care, please check our FAQ’s on how to properly care for your jewelry. If the event that we no longer carry the item, we will permit you to exchange it for an item of equal or lesser value.
Solid Gold products are made to order and are not refundable. Please note that diamond pieces are excluded from the guarantee as they are individually crafted and inspected for perfection.
This Lifetime Guarantee does not apply to jewelry damage caused by misuse, misapplication, accident or abuse. Do not expose your Gold X products to harsh environments or harsh chemicals. Please read our FAQ’s for more info on how to maintain your jewelry.
Beyond 14 days ONLY EXCHANGES will be accepted within according to the lifetime guarantee above.